Director of Operations

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The Director of Operations is part of the management team and is responsible for providing basic accounting (in conjunction with the agency accountant), support for human resource compliance, tracking of donations and other development support, and monitoring external vendors providing building maintenance and IT support. The agency has 22 employees with offices in Milwaukee and Appleton and an annual budget of $2.2m.

This position is full-time salaried and based in the Milwaukee office. An agreed-upon mix of in-office and at-home work flexibility is possible.


  • Reports to President/CEO
  • Works closely with D&R’s external contracted accountant
  • Will provide direction to agency management and staff to ensure fiscal and legal compliance


  • Enters all deposits into bookkeeping software and delivers to bank.
  • Enters all expenses into bookkeeping software and ensures receipts are filed.
  • Reconciles gift card balances to overall inventory at the end of every month.
  • Assists via financial data in program grants reporting.
  • Coordinates annual financial audit under the direction of the agency accountant.
  • Collects timesheets and processes bi-monthly payroll.
  • Ensures all human resource requirements and documentation are maintained; maintains all confidential personnel files.
  • Maintains development database and coordinates processes for donation entry; enters donations and generates donor acknowledgment letters.
  • Provides support for fund development efforts, including execution of the Annual Appeal, creation of an Annual Report, and marketing.
  • Monitors external vendor performance in the areas of building maintenance and IT support.
  • Monitors and orders supplies on an as-needed basis.
  • Frequently uses confidential information and communicates diplomatically to maintain confidentiality.
  • Performs other duties as assigned or as necessity dictates.


  • Solid understanding of accounting best practices and procedures.
  • Experience handling cash and processing bank deposits.
  • Experience with basic HR functions a plus.
  • Excellent interpersonal, communication, and customer service skills.
  • Excellent detail-oriented organizational and analytical skills.
  • Excellent written and verbal communication skills.
  • Ability to work with a high degree of autonomy.
  • Cooperative, friendly, and helpful attitude with all others. Ability to work closely with others to ensure a positive, constructive environment throughout the agency.
  • Sharing a commitment to Diverse & Resilient’s mission to achieve health equity and improve the safety and well-being of LGBTQ people and communities in Wisconsin.


  • Proficient with Microsoft Word, possess knowledge of Excel.
  • Ability to learn software applications unique to the organization (i.e., data reporting software and spreadsheets, etc.).
  • Understanding and proficiency of QuickBooks Online preferred.


  • Exposed to a normal office environment.



Diverse and Resilient offers a starting salary range of $67,000 to $71,000 for this position and a competitive benefits package, including five weeks paid time off in the first year (15 days and 10 paid holidays), medical and dental coverage for staff members, life insurance, short-and long-term disability insurance, and generous work schedule flexibility.

Equal Opportunity Employer

Diverse & Resilient is an equal opportunity employer. It is our strong belief that equal opportunity for all employees is central to the continuing success of our organization. We will not discriminate against an applicant for employment because of race, religion, sex, national origin, ethnicity, age, physical disabilities, political affiliation, sexual orientation, color, gender identity characteristics or expression, marital status, veteran status, or medical condition (e.g., AIDS, cancer). We strongly encourage LGBTQ, women, People of Color, and People with Disability to apply.

To Apply:

To apply, email a resume and cover letter to Gerry Coon (gcoon@diverseandresilient) at your earliest convenience. No phone calls please.

Process: Applications will be reviewed on a rolling basis, and we will begin the interview process as soon as we have a qualified and diverse pool of applicants to choose from, so getting your cover letter/resume in sooner rather than later is advised.  If you are not selected to participate in the interview process, you will receive notification via email once we have filled the position.  Please be patient since this process can take time.  We will respond to all applicants – Promise!

If you are selected as a possible candidate for a first interview, we will first set up a brief phone call to review the job description and ask questions to determine if you will be invited to a first interview.  During this phone call you will also be invited to ask questions to learn more to help you determine your continued interest.

If you are selected for a first interview, this will take place via Zoom and with a committee of staff and directors.

If you are selected for a 2nd interview, you will be asked to provide 3 references. The 2nd interview will most likely be in person but may happen via zoom based on the circumstances at the time.

Thank you for your interest in Diverse & Resilient!

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