Job Title: Rapid Rehousing Case Manager
Reports To: Director of Community Housing Programs – Rapid Rehousing/Prevention
FLSA Status: Full-time/Salaried
The primary responsibilities of the Rapid Rehousing Case Manager are to provide direct services such as housing advocacy, connection to mainstream resources, housing stabilization services, placement, and case management for individuals experiencing homelessness. The ideal candidate for this position possesses a vast knowledge of the Housing First model, housing and community resources, as well as the flexibility to work within a team and individually. The following is a list that outlines the Rapid Rehousing Case Manager’s most frequent and essential job functions.
Guest House of Milwaukee, one of the largest and most programmatically diverse housing organizations in Wisconsin
Guest House of Milwaukee has served the Milwaukee community since 1982. What began as a short-term emergency shelter has grown into a comprehensive continuum of onsite and community-based programs addressing the evolving needs of individuals experiencing homelessness and housing instability.
For more than 40 years, Guest House has advanced responsive, client-centered solutions by meeting individuals where they are. With a dedicated staff, strong partnerships, and committed supporters, Guest House is positioned to drive meaningful and lasting change in the communities we serve.
We are guided by our vision of a Greater Milwaukee community that prioritizes care and addresses the root causes of homelessness.
We care about the well-being of our staff by providing:
- 11 paid holidays + your birthday paid!
- 3 weeks of vacation with 4 weeks of vacation after 1 year
- Paid mental health days
- Paid sick time
- FREE disability insurance
- FREE life insurance
- Health, Dental & Vision Insurance
- We are an eligible employer for public student loan forgiveness
- Growth & Development opportunities!
Essential Duties and Responsibilities:
- Work closely with area shelters and social service agencies to link community members with mainstream resources/referrals needed to regain stable housing.
- Evaluate individual’s eligibility for program participation based on program guidelines and income calculation.
- Develop Individualized Service Plans and monitor and evaluate progress towards identified goals.
- Identify program participant’s barriers to housing and work one on one to advocate for the housing needs of each program participant, and refer to appropriate resources.
- Maintain calculation sheets, and monitor program budget for rent assistance and security deposit payments per program policy.
- Develop relationships with landlords and establish new housing opportunities for program participants.
- Complete case notes/documentation in a timely manner for each participant, based on their level of engagement in the program.
- Participate in the development of relevant policies and procedures as it relates to the role of the Community Case Management team.
- Submit rental requests and security deposit payments per program policy, and monitor programmatic changes requested by funders.
- Complete home visits by program requirements and monitor client progress on Home Wellness forms.
- Perform other duties as assigned by Director of Community Housing Programs.
Qualifications:
- Minimum of a bachelor’s degree in human services, Social Work, or Psychology; in lieu of requested degree, 4 years of related experience may be considered
- One or more years of related case management experience is required.
- Basic understanding of and willingness to provide services based on recovery principles, including but not limited to self-advocacy, resilience, stages of change and client self-direction and empowerment.
- Demonstrate cultural competency and work with individuals from diverse economic, ethnic and cultural background in a respectful manner.
- Understanding of issues relating to homelessness and mental health.
- Knowledge and experience of utilizing community and housing-related resources.
- Ability to plan, implement and follow through on projects relating to the position.
- Skill and understanding in building management, landlord tenant relations and an understanding of housing contracts and leases.
- Maintain a valid driver’s license, vehicle insurance, and reliable transportation in compliance with agency requirements.
Training and Experience:
- Computer proficiency (Microsoft Word, Excel, Outlook, and Internet)
- Strong organizational, planning, and time management skills
- Good decision-making and problem-solving skills
- Ability to manage multiple tasks often under time deadlines
- Ability to critically think and work independently as well as on a collegial multidisciplinary team setting
This description indicates the general nature and level of work expected of the employee. It is not designed to cover or contain a comprehensive listing of duties or responsibilities required of the employee. The employee may occasionally lift, push or pull up to 25 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.