Director of Operations

Director of Operations

Full Time – Salaried

At Heartland Farm Sanctuary, our mission is to inspire compassion for animals, the earth, and each other. We fulfill this mission through three core programs: farm animal rescue and care, humane education, and therapy. Our programs are designed to not only function independently but also intertwine and enhance each other, creating a sanctuary where respect and compassion flow in every direction.

How You Will Make a Difference

As the Director of Operations at Heartland, you will oversee organizational operations, human resources systems, facilities and grounds planning, and internal infrastructure to support the sustainability and effectiveness of Heartland’s programs and staff.

You will work closely with the Co-Executive Director: Chief Programs Officer and Program Managers to ensure that Heartland’s operational systems effectively support day-to-day program delivery, staff well being, and organizational growth.

This role serves as a bridge between strategic leadership and daily operational implementation across departments.

Key Responsibilities

Operations & Organizational Infrastructure

• Ensure the smooth day-to-day operations of the organization through effective systems, processes, and operational planning.
• Oversee IT coordination, facilities management, and operational infrastructure.
• Lead compliance and risk management efforts, including insurance oversight, records management, and organizational compliance tracking.
• Oversee facilities, grounds, and land stewardship projects to ensure Heartland’s physical environment supports organizational goals and values.
• Support organization-wide operational planning and process improvement initiatives.

Human Resources & Workplace Culture

• Develop and implement HR systems, policies, and procedures that support organizational goals and compliance.
• Partner with Finance leadership on benefits strategy, payroll coordination, wage scale research, and hiring systems.
• Oversee onboarding and orientation processes for new employees.
• Foster a positive, collaborative, and inclusive workplace culture aligned with Heartland’s mission and values.
• Support employee engagement, retention, conflict resolution, and professional development initiatives.

Program Support & Cross-Department Collaboration

• Collaborate closely with the Co-Executive Director: Chief Programs Officer and Program Managers to ensure operational systems effectively support all program areas.
• Support staffing systems, scheduling structures, facilities coordination, and operational problem-solving across programs.
• Partner with Program leadership to strengthen sustainability, communication, and operational consistency.
• Assist in the development and implementation of organization-wide policies, systems, and workflows.

Organizational Leadership

• Serve as a member of the leadership team, contributing to organizational planning and decision-making.
• Support implementation and tracking of strategic initiatives and organizational priorities.
• Foster collaboration and communication across departments and leadership teams.
• Help strengthen organizational systems that support long-term sustainability and growth.

Who We Are Looking For

The Director of Operations must have:

• A strong commitment to Heartland’s mission, values, and organizational culture.
• Experience in operations, administration, HR, or organizational management.
• Strong organizational and systems-thinking skills.
• Excellent communication, relationship-building, and conflict resolution abilities.
• High emotional intelligence and a collaborative leadership approach.
• The ability to manage complex operational systems in a dynamic environment.
• Experience supporting teams, managing projects, and improving organizational systems.
• Reliable transportation to the sanctuary in Stoughton.

Additional Details

• Employment Type: Full-time, Salaried, Leadership
• Supervises: Grounds & Facilities Manager
• Reports to: Co-Executive Director: Chief Programs Officer
• Location: Heartland Farm Sanctuary, Stoughton (with some ability to work remotely)
• Compensation: $70,000-$80,000
• Benefits: Healthcare benefits, paid time off, + the chance to be part of a place that values compassion and belonging. Join a team that supports each other’s growth, and works together in a compassionate environment that values healing and wellness for both people and animals