Job Summary
Ronald McDonald House is seeking an Assistant Director of Facility Operations to join our team. This individual will play a key leadership role within the Facilities department, supporting the overall operation, maintenance, and strategic advancement of RMH facilities. This role partners closely with the Director of Facilities to ensure a safe, welcoming, and well-maintained environment for guest families, staff, volunteers, and visitors, while also providing day-to-day oversight across facilities functions.
Leadership & Team Support
- Foster an environment of warmth, respect, and service for all RMH families, guests, volunteers, & staff
- Provide day-to-day operational leadership and support to Facilities team members, volunteers, contracted staff, & vendors
- Act as a primary point of contact in the Director’s absence, ensuring continuity of operations
- Lead internal volunteer support and group volunteer management
- Promote cross-department collaboration with Operations and Development teams
- Respond to facility-related emergencies and participate in an on-call rotation
- Support staff development and training
Operations & Facilities Oversight
- Provide occasional night, weekend, and on-call support
- Coordinate and communicate with vendors, staff, and guest families to complete repairs and services
- Help oversee daily facility operations to ensure a clean, safe, and hospitable environment
- Assist in conducting and documenting routine facility inspections
- Support emergency procedures and preparedness efforts
- Assist in maintaining regulatory compliance
Maintenance & Asset Management
- Support preventative maintenance programs and repair schedules
- Assist in managing facility assets and inventory
- Provide hands-on support for basic maintenance needs
- Coordinate work orders and vendor response
Budget & Vendor Management
- Support development and tracking of the Facilities budget
- Monitor expenses and identify cost-saving opportunities
- Assist with vendor relationships and performance
- Participate in RFPs and contract reviews
Projects & Continuous Improvement
- Assist in planning and executing capital projects
- Identify operational efficiencies and areas for improvement
- Maintain standard operating procedures
Technology & Systems Support
- Assist with facility systems such as security and access control
- Support troubleshooting with IT and vendors
- Maintain working knowledge of systems used in the House
Community Interaction
- Promote awareness of RMH’s mission
- Support vendor stewardship and in-kind donations
- Participate in events and community engagement
Qualifications
- Passion for the mission of RMH
- Excellent communication skills
- 3–5+ years of facilities or operations experience preferred
- Leadership or supervisory experience preferred
- Strong problem-solving and organizational skills
- Experience with budgeting and vendor management preferred
- Ability to manage multiple priorities
- Flexibility for evenings, weekends, and on-call
- Physical ability to lift up to 40 pounds and remain active
- Experience with various CMMS/HVAC controls/access controls software a plus
RMHC Eastern WI is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Applicants should submit a resume and cover letter to facilities@rmhc-easternwi.org