Registrar & Enrollment Specialist

REGISTRAR & ENROLLMENT SPECIALIST

PURPOSE OF THE POSITION

The Registrar is responsible for processing program registrations for individuals and groups for Schlitz Audubon Nature Center’s programs and events. These programs include school and homeschool programming, birthday parties, scout groups, community outreach, group visits, raptor programs, and summer camp, and may be held at the Center or off-site. Exemplary customer service is critical to this role. The Registrar will work closely with Schlitz Audubon’s marketing department to communicate program details and promote educational opportunities to help increase registration. This position reports to the Director of Education.

ESSENTIAL FUNCTIONS

• Create effective and efficient processes for handling a variety of program requests and registrations
• Responsible for registering all Schlitz Audubon school programs, both on-site and off-site
• Oversee annual summer camp registration, including coordinating the process and supporting communication
• Maintain and oversee master calendar to ensure room and staff availability for programs
• Handle off-site speaker and outreach requests
• Handle scout and birthday booking requests
• Handle Raptor Program bookings for schools, organizations, individuals, and weddings
• Schedule non-school tour groups
• Invoice and manage payments for all bookings, assist with record keeping, send correspondence to booking individuals and groups
• Manage all school scholarship requests, solicit scholarship programming as needed, and maintain scholarship documentation, ensuring that annual scholarship goals are met
• Assist marketing with maintaining and updating and education-related pages on website
• Create and maintain online forms for collection of registration and child information
• Produce monthly reports that summarize annual financial and attendance records
• Track annual Center-wide reach for marketing and development purposes
• Work closely with marketing team and educators to proactively communicate and promote programs
• Collect and analyze data to propose data-driven decisions regarding best use of resources
• Other duties as assigned

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree
• 1-2 years experience working in a related field
• Strong written and oral communication skills
• Excellent customer service skills
• Strong database management skills
• Proficiency with WordPress and online form builders
• Must be able to maintain confidentiality of sensitive information
• Strong organizational skills and attention to detail
• Demonstrated problem-solving skills
• Ability to manage multiple priorities and anticipate needs
• Proficiency with Microsoft Office Suite
• Ability to work effectively in a team environment
• Commitment to Schlitz Audubon’s mission

Hours

Full-time, non-exempt 40 hours/week Monday-Friday 8:30 – 5:00