Event Admissions Manager

The Milwaukee Choristers, Inc. is seeking a dedicated, conscientious individual to fill a new part-time staff position, Event Admissions Manager (EAM), as soon as possible. 

General Description 

The Event Admissions Manager, a contracted staff position, is responsible for managing our concert admissions process (and other events) from start to finish for the Choristers’ Fall (December) and Spring (April) concerts. This includes (but is not limited to) managing advance online ticket sales, box office setup and breakdown, volunteer recruitment and training, and management of the on-site admissions process, which includes comp admissions, cash and credit ticket sales, and entry ticket scanning. 

Term 

September 1 through April 30, renewable 

Qualifications 

Required 

• Project management experience/problem-solving skills 
• Basic math skills 
• Cash handling knowledge/experience 
• Customer service experience 

Preferred 

• Box office/front of house/event admissions experience 
• Management/supervisory experience, especially with volunteers 

Compensation 

• $1,040, paid in 8 equal installments of $130 

Reports to 

• Board Treasurer 

Interacts with 

• Public Relations Chair 
• Website Administrator 
• Staff Accountant 
• Volunteers 
• Administrative Coordinator 

Duties and Responsibilities 

1. Set up online ticket sales process in the ticketing & event management application in September for Fall Semester and January for Spring Semester 
2. Monitor frequently, throughout each semester, online ticket purchases and associated donations, troubleshooting any technical issues 
3. Manage door admissions sales ticket process for each concert cycle (2 performances each cycle). 
4. Setup/breakdown, staff, and manage box office/admissions table(s), with volunteer assistance, including transporting needed supplies and equipment (laptop, signage, printer, etc.) to venue 5. Obtain/replenish change for cashbox 
5. Recruit & train volunteers for: 
   • Cash and credit card ticket sales table(s) 
   • Ticket scanners at entry (app on smartphone) 
   • Ushers (programs, venue & concert information) 
6. Maintain and monitor complimentary (“comp”) admission lists 
7. Maintain and monitor records of cash/check purchases at venue 
8. Ensure that all funds are kept secure and promptly (cash & checks from door sales) deposited to Choristers’ bank account 
9. Organize ticket sales statistics in spreadsheet form and transmit to Staff Accountant at least one week prior to the next Board of Directors meeting 
10. Provide ticket sales report(s) data from ticketing/event management application and on-site box office to Staff Accountant and Treasurer at least one week prior to next Board of Directors’ meeting 
11. Work with Staff Accountant to reconcile funds received overall with reported attendance figures from box office 
12. Periodically provide requested patron data, such as patron email addresses, to Fundraising Chair and/or other volunteers for use in fundraising and marketing communications 

Expectations of Event Admissions Manager 

The EAM is expected to: 

• Behave in an exemplary manner while interacting with Choristers’ and venue personnel and concert patrons 
• Understand relevant policies and procedures of the Milwaukee Choristers, Inc.
• Work on site at event venues on all performance days and times 
• Manage and maintain security of funds (cash, checks) and equipment and supplies
• Safeguard and maintain confidentiality of relevant personally identifiable information (PII) of patrons and donors 
• Occasionally tour new-to-us venues as needed to determine best admissions setup and needs 
• Ensure that the event admissions process is executed in a timely, efficient, and patron-friendly manner. 
• Communicate proactively with Treasurer about any concerns or questions
• Communicate proactively with Treasurer and Staff Accountant in regard to fund deposits, sales reports, supplies, and other needs 

Work Locations 

Hybrid. Mostly virtual early in each semester; required to work on-site at venues one weekend in December, and one weekend in April. Occasional meetings may be virtual or in-person. 

Time Commitment

Specific duties and responsibilities, and the time of year, will require varying time commitments. November, December, March, and April are typically the busiest months. This may vary to include ticketed events scheduled outside our usual concert calendar.