Insights Case Manager

The Part-Time INSIGHTS Case Manager provides comprehensive case management services to youth and young adults participating in the INSIGHTS Transitional and Supportive Housing Program. Working from a Housing First and trauma-informed approach, the Case Manager assists participants in achieving housing stability, increasing self-sufficiency, and connecting to community resources that support their long-term success.

This position requires regular community-based services, collaboration with community partners, and ongoing engagement with participants to ensure individualized service planning and goal achievement.

Essential Job Responsibilities

• Maintain an active caseload of at least eight (8) program participants.
• Meet with each assigned client a minimum of once per week, with additional contacts as needed based on client needs.
• Complete comprehensive assessments and develop individualized service plans in collaboration with participants.
• Assist participants in identifying and achieving personal goals related to housing stability, education, employment, health care, financial stability, and overall well-being.
• Connect participants with community resources, including:
  • Housing programs
  • Mental health services
  • Medical care
  • Substance use treatment
  • Employment services
  • Educational opportunities
  • Financial assistance
  • Food and basic needs resources
• Assist participants with housing search activities, landlord communication, lease compliance, and maintaining stable housing.
• Conduct home visits and community-based meetings as appropriate.
• Participate in Coordinated Entry meetings and collaborate with community partners to support housing placement opportunities.
• Advocate for participants when navigating community systems and accessing services.
• Maintain accurate, complete, and timely case documentation in accordance with agency, funder, and regulatory requirements.
• Participate in case consultations, supervision, staff meetings, and required trainings.
• Maintain participant confidentiality in accordance with HIPAA and agency policies.
• Provide crisis intervention, safety planning, and referrals as appropriate.
• Collaborate closely with the INSIGHTS Program Manager and multidisciplinary team to coordinate services and support positive participant outcomes.
• Perform other duties as assigned.

Required Qualifications

• Experience working with vulnerable youth, young adults, or individuals experiencing homelessness.
• Knowledge of trauma-informed care, strengths-based case management, and Housing First principles.
• Excellent communication, organizational, and time management skills.
• Ability to work independently while maintaining strong collaboration with team members.
• Ability to establish professional relationships with participants from diverse backgrounds.
• Strong problem-solving, advocacy, and crisis intervention skills.
• Proficiency with Microsoft Office and electronic documentation systems.

Preferred Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, Sociology, or a related field preferred.
• Relevant professional experience may be considered in lieu of a bachelors degree.
• Previous experience providing housing-focused case management is strongly preferred.
• Knowledge of Milwaukee County housing resources, Coordinated Entry, and homeless services systems is preferred.

Compensation: $18.00–$20.00 per hour, based on education and experience