Operations & Safety Specialist @ COA Goldin Center – Eligible For Hiring Bonus

This position is eligible for a $500 hiring bonus after 90 days and successful completion of onboarding process.

Reports to: Goldin Center Director

Direct reports: None

Driver Status: None

Primary Location: Goldin Center, 2320 W Burleigh Street, Milwaukee 53206.

Starting Pay: $17.50 per hour

Mission: COA Youth & Family Centers nurtures children, supports families, and builds strong and resilient communities – one child, one family, one community at a time.

Summary

The Operations & Safety Specialist helps create a safe, welcoming, and well-functioning environment for youth, families, staff, and visitors. This position serves as the first point of contact for many guests, oversees building safety and security, supports day-to-day facility operations, and assists with key program functions including the food pantry and diaper bank.  This may include being stationed at different locations throughout the building; depending on the needs, events or activities associated with the building.

This is a full-time position eligible for benefits.

Benefits include generous paid time off, health plans (medical, dental, vision), life insurance, Employee Assistance Program, 403(b) retirement plan, 11 paid holidays and a great working environment.

Main Job Responsibilities

Safety & Security

Goal: create a positive impression while enforcing safety protocols

• Greet everyone that enters and provide accurate information and answer questions about COA and our programs.
• Enforce screening protocols in compliance with COA Youth & Family Centers policies and procedures.
• Ensure program participants are checked in and recorded.
• Determine a visitor’s destination/reason for entering:
  • Ensure visitors sign the visitor’s log and receive a visitor pass.
  • Inform violators of site policy and procedures. Be prepared to expel violators.
• Proactively maintain ongoing communication with program staff to ensure smooth running of programs.
• Maintain security desk area including general cleanliness, supply inventory, and up-to-date program forms and information.
• Communicate guest arrivals to tenants and program managers when applicable according to established protocols.

Goal: be alert and prepared to report and intervene in extraordinary activity in and around the building and grounds 

• Breaches of security: open doors, unauthorized people in the building, carrying forbidden articles, persons engaging in suspicious, unsafe, or criminal acts, etc.
• Loitering, unusual gathering or movement of students/participants.
• Situations that could represent danger such as burned-out lighting, wet floors, missing fire extinguishers, etc.
• Crowd control and maintaining order.
• Sound alarm and/or call police or fire department by telephone in case of fire, presence of unauthorized persons, criminal activity, etc. Complete incident report(s) as applicable for review by Goldin Center Director.
• Be knowledgeable of and actively involved in the building’s emergency plans such as fire evacuation and other crisis situations. Render first aid within the limits and skills of training.

Patrols are on a regular interval. Examine doors, windows, and gates to determine that they are secure. Monitor and report irregularities such as fire hazards, property damage, unusual occurrences, and security doors left unlocked.

Other

Manage behavior through positive reinforcement, redirection, and progressive discipline.

Role model appropriate behavior at all times. This includes developing and maintaining appropriate professional relationships with youth, colleagues, parents, facilitators, community members, etc.

Participate in professional development to meet continuing education requirements. Provide support, as needed, to Program Staff.

Qualifications

Education/Knowledge/Experience 

• High School Diploma/GED
• Minimum of one-year experience working in a similar role or in a role with transferrable skills
• Minimum of 25 years of age

 Skills/Personal Qualities/Attitude

 Embody COA’s mission and core values.

• • Ability to remain calm, respectful, and alert under pressure and in an emergency situation.
  • Good verbal communication skills – including crisis prevention and intervention skills
• Effective interpersonal skills to develop strong working relationships.
• Patience, positive attitude, and cultural competency.

The physical requirements are:

•  Ability to sit and stand for long periods of time.
• Ability to lift/move 50 pounds on a regular basis.
• Ability to push, pull and carry using arms and legs.

While performing the duties of this job, the employee is regularly required to sit and use hands to touch, handle or feel.  The employee is occasionally required to stand and reach with hands and arms.  Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

The work environment is an active environment with urban youth and families in a variety of settings.  This requires the ability to respond quickly to changing situations and be able to move around the COA site as needed.  The noise level in the work environment is usually moderate.  This position also requires evening and weekend work.

These characteristics described are representative of those an employee encounters while performing the essential job functions.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

The above is intended to describe the general content and requirements of this job. It is not meant to be construed as an exhaustive statement of duties, responsibilities or requirements. In other words, other duties as assigned.