Support Staff

Vida’s mission is to provide medical, mentoring, material, and maternity housing support to empower individuals to make life-affirming decisions. Our purpose is to ensure men and women feel supported when facing an unexpected pregnancy, parenting an infant, or raising a young child in challenging circumstances by walking with them through adversity while offering hope, care, and support.

Job Title: Trinity House Support Staff

Program:  Trinity House

Supervisor: Trinity House Program Manager

Time Commitment: Full-time or Part-time (40 to 24 hrs/week)

General Summary 

Support Staff serves pregnant and parenting women formerly experiencing homelessness and now housed in a loving, caring environment. Assists in all aspects of residential operations and supports delivery of programs and services in the fulfillment of the Vida mission. All work is accomplished in accordance with Vida’s Code of Christian Conduct, policies, and procedures.

Primary Responsibilities 

1. Provide daytime, overnight and weekend house coverage, including but not limited to: responding to the phone, welcoming visitors, offering tours, assisting residents with move-ins/move-outs, responding to the duty of the moment, and locking the building at night
   1. Weekday overnight coverage would only be House Support Staff sleeping in Trinity House
   2. House Support Staff would work 3 weekends a month (see attached schedule)
2. Ensure all program policies and procedures are followed and report violations to House Manager
3. Provide transportation in Vida vehicles for moms and children to and from Vida events and requested appointments
4. Work on a team with other Trinity House staff and Vida staff members
5. Respond to emergencies, crises, and conflicts within the home
6. Ensure that any threat to safety or contagious, infectious, or serious health issues regarding adult or child residents are reported to the staff member on call immediately.
7. Foster a home environment where all who enter feel safe, welcomed, and respected

Competencies: 

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving:

Gathers and analyzes information skillfully; Uses reason even when dealing with emotional topics.

Customer Service:

Manages difficult or emotional patient/resident/client situations; Responds promptly to patient/resident/client needs; Solicits patient/resident/client feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Oral Communication:

Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.

Written Communication:

Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.

Teamwork/Professionalism:

Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed. Approaches others in a tactful manner; reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality Management/Quality:

Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.

Organizational Support:

Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Benefits organization through outside activities.

Qualifications 

1. All Support Staff employees must be available for day, afternoon and night shifts and weekends
2. College Degree or equivalent life experience preferred
3. Driver’s license preferred
4. 21 years of age or older
5. Flexibility and adaptability
6. Emotional maturity
7. Resilience
8. Empathy
9. Familiar with trauma-informed care
10. Accepting of diverse backgrounds, beliefs, and customs
11. Open to growth during challenging situations
12. Aligned with Vida Statement of Faith and Christian Code of Conduct

Benefits 

1. $19/hour
2. Ongoing training
3. PTO and holidays

The above describes the general nature of the job and is not an exhaustive list of all duties, responsibilities, knowledge, skills, abilities and working conditions.